You may return the items purchased from the online store  https://karimlock.com/ within fourteen (14) natural days of receipt of your order.

Please note that all products must be returned in perfect condition, not opened or used, and retain their original packaging, along with any cards, accessories, or promotional gifts included, if applicable. We recommend trying your shoes on top of a carpet or towel to avoid damaging the soles. Please note that any marks or stains caused by use will invalidate your right of return.

The User will be responsible for all costs associated with the return, including shipping cost and any tax and customs fees generated.

The following products are not eligible for return or exchanges:

• Customize your Shoe. Products purchased in this category are only made upon prior request and according to the User specifications.
• Sample Sales are not eligible for returns, exchanges, or warranty.
• Gift cards

Please note that exchange services are not offered. If you wish to exchange your purchase, please return the item for a refund and place a new order. Additionally, users are responsible for all costs associated with the return and these won’t be refunded, including shipping cost and any tax and customs fees generated.

• You should request for a return via email to hi@karimlock.com within the specified period
• KARIMLOCK will promptly contact you and confirm the receipt of the return as well as will send instructions for the return.
• The returned product must be delivered to the address provided by KARIMLOCK, along with the invoice issued, if applicable. The products must be in perfect condition, not opened or used, and retain their original packaging, as well as any manuals, accessories, or promotional gifts included, if applicable.

It will be made through the same payment method used for the initial transaction, and this will be done once KARIMLOCK verifies that the product is in perfect condition, and in any case, no later than 14 natural days from the date of receipt of the products.

Cost associated with the return will not be refunded (shipping charges, any custom fees, duties or taxes that apply upon the delivery).

We may deduct from the refund the loss of value of the supplied goods if the loss is the result of improper handling of the product.

Only the User will be responsible for the decrease in the value of the goods resulting from handling other than necessary to establish the nature, characteristics, and functioning of the goods.