TERMS AND CONDITIONS
1. General Information
This document establishes the General Terms and Conditions (hereinafter referred to as the “Conditions”) that comprehensively regulate all transactions for the sale of products offered, provided, or carried out through the website https://karimlock.com/ (hereinafter referred to as the “Website”) owned by Karim Rojas Lock, with N.I.F.: 26539051H, registered office at Passeig del Taulat 132-134, Barcelona 08005 (hereinafter “KARIMLOCK” or the “Owner”).
The user of the Website (hereinafter, the “User”) must carefully read these Conditions before placing an order through this website. It should be noted that, by using the Website or placing an order through it, the User consents to be bound by these Conditions, so if the User does not agree with them, they should not use the services provided on this Website.
In accordance with the provisions of article 23 of Law 34/2002, of July 11, on information society services and electronic commerce, contracts concluded electronically shall have all the effects provided for by law when the consent and other necessary requirements for their validity are met. Consequently, acceptance of these Conditions shall have the same validity and effectiveness as any contract signed in person, with this contract being admissible as documentary evidence in the event of a dispute between the parties.
KARIMLOCK reserves the right to modify and/or update these Conditions at any time, as well as the entire commercial offer presented on the website (modifications to products, prices, promotions, and other commercial and service conditions).
Therefore, it is considered that the User expressly accepts such modifications or updates that are in force at the time of placing orders or using the Website. Therefore, we recommend checking these conditions before making any product purchases.
The information or personal data provided to us will be processed in accordance with the provisions of our Privacy Policy when using the website, registering as a user, or placing an order. The User consents to the processing of such information and data and declares that all the information or data provided is accurate and corresponds to reality.
For any questions related to these conditions, the User can contact KARIMLOCK via email at hi@karimlock.com.
2. Terms of Use of This Website
Access to the website https://karimlock.com/ is free and grants the user status, regardless of subsequent use of the services offered.
By using the Website to place orders through it, the user agrees to:
- Use the Website only to make legally valid inquiries or orders.
- Provide KARIMLOCK with their email address, postal address, and/or other contact details truthfully and accurately. Additionally, they consent to the Owner using this information to contact them if necessary. Failure to provide this information will result in us being unable to process the order or provide the requested information.
- When placing an order through the Website, the User declares to be over 18 years of age and have the legal capacity to contract and/or assume contractual obligations. Alternatively, they must have obtained prior authorization from their parents, guardians, or legal representatives, who will be responsible for all acts performed through the Website by minors under their care.
3. Purchase Conditions
Through the Website, the User can purchase various products from the collection, discounted items, as well as request custom products for KARIMLOCK to produce according to their request and in accordance with the User’s specifications.
ORDERS
Through the various sections of the Website, the User will be guided at all times during the online purchase process, selecting items of interest, checking their characteristics, availability, prices, and corresponding shipping costs, which will be temporarily saved in a “basket, shopping cart” or similar space and can be removed or replaced with others at any time before making payment or assuming any purchase commitment.
Customized products will be managed through the email hi@karimlock.com, where all the steps to follow for placing the order will be indicated.
Once the items of interest have been selected, the User may review and accept, if applicable:
- The order details.
- The shipping and/or billing address, previously filled in through a form that must be completed with truthful and updated information.
- The total cost expressed in euros (EUR).
- The breakdown of shipping costs and applicable taxes.
- The selection of the payment method.
- Shipping details.
Before definitively confirming the order, the User must accept these conditions, which can be consulted at any time on the Website.
It will be understood that the purchase contract has been concluded at the moment the User clicks the “checkout” button or any other similar technical system for processing the order, which will be associated with a message containing the expression: “<order with payment obligation>” or similar.
KARIMLOCK will keep a digital record of all transactions (orders, cancellations, returns, billing, etc.) made with Website Users. This record will be considered as evidence of the operations carried out between both parties.
PURCHASE CONFIRMATION
Upon completion of the purchase process or once payment has been successfully made, KARIMLOCK will send the User a confirmation email within a maximum period of 24 hours from the completion of the order, containing all the information regarding the purchase made. If the User does not receive this email, they should check their “spam” or “junk mail” folder, and if it is not found there, they should notify KARIMLOCK as soon as possible to resolve the issue.
PRODUCT AVAILABILITY
If KARIMLOCK is unable to accept the order or if the requested product is not available for any reason, they will contact the User by email or phone, offering the option to delay delivery, substitute the product with a similar one, or, if necessary, refund the total amount paid.
The Owner reserves the right to withdraw any product from the Website at any time, with neither the User nor any third party being responsible for such withdrawal. If the changes made interfere with the order placed by the User, KARIMLOCK will notify them via email or phone to resolve the issue. Likewise, the Owner reserves the right to limit or prohibit orders that may be made by distributors or resellers.
4. Price and Payment
PRICE
All prices shown on the Website are expressed in euros (EUR) and include Value Added Tax (VAT). Unless otherwise stated, the prices shown do not include shipping costs, which will be displayed when adding the item to the shopping cart. Prices may change at any time, although any changes will not affect orders for which the Owner has sent the order confirmation.
CURRENCY
KARIMLOCK shall not be responsible for currency fluctuations or exchange rates that any bank may have when exchanging EUR for any other currency.
PAYMENT
The KARIMLOCK Website accepts the following payment methods:
- Credit or debit card payment (Visa, Mastercard, American Express, Discover, Diners Club, and China UnionPay) through the Stripe payment platform. Data transmitted related to payments by credit card travel encrypted over a secure line to the Stripe platform, with which the Owner operates, and then to the issuing bank (User’s bank) as a payment request. When making a payment by credit card, the following information will be requested: card number, expiration date, and a validation code that matches the last 3 digits of the number printed in italics on the back of the card.
In the case of payment by credit card, the user guarantees that they are fully authorized to use it.
5. Invoicing
The User expressly authorizes us to issue the invoice in electronic format. However, they may indicate at any time their wish to receive an invoice in paper format, in which case, we will issue and send the invoice in that format.
6. Order delivery
For information regarding shipping and delivery, please refer to the Shipping section on our website.
7. Exchanges and Returns
For information regarding shipping and delivery, please refer to the Returns and Exchanges Policy section on our website.
8. Product Warranty
In the event that at the time of delivery of the order, it presents any defect or the User receives a product that does not correspond to the order placed, the User must immediately (maximum period within fourteen (14) natural days of receipt of the order) notify KARIMLOCK of this circumstance by email at hi@karimlock.com, providing the product details as well as the damage suffered by sending a photograph and describing the defect.
Once the items are returned, they will be checked by the Owner, and the User will be informed if a refund or, if applicable, a replacement of the product is warranted.
KARIMLOCK will refund the corresponding amount (including the shipping costs of the initial delivery) without undue delay and, in any case, before fourteen (14) calendar days have elapsed from the date on which we received the products. The refund will be made using the same payment method used for the purchase.
This warranty will be applied taking into account the nature of the products, as well as the provisions of Article 116 of the General Law for the Defense of Consumers and Users, and may not be applied in all cases.
9. Responsibilities
The parties undertake to fulfill their legal and contractual obligations arising from these conditions. If one of the parties fails to fulfill any of its obligations or hinders the fulfillment thereof by the other party, the latter shall be entitled to claim compensation for damages, both for indirect damages and lost profits.
The parties shall be responsible for the infringements they have personally incurred, with the other party being exempt from liability for any error, omission, or negligence that is not attributable to them, as well as for damages that may result from such infringements or errors attributable to the other contracting party.
KARIMLOCK shall not be liable in the event of product unavailability or impossibility or delay in delivery when this is due to force majeure, theft or loss, or error in the order or data provided by the User, and, in any case, for any cause beyond KARIMLOCK’s control. However, in such cases, KARIMLOCK will immediately contact the User to find the best solution to the case.
KARIMLOCK will make every commercial and technical effort to keep the products available through the Website, which constitutes an obligation that, however, will not apply to any lack of availability or performance caused by:
- Temporary inactivity of the Website due to technical update and/or maintenance, which will be previously informed by its publication on the website itself within a maximum period of 48 hours, provided that they are known or communicated to KARIMLOCK with a deadline greater than the one indicated.
- Causes beyond KARIMLOCK’s control such as force majeure, Internet access problems, technological problems beyond the diligent and reasonable management of the Website owner, actions or omissions of third parties, etc.
In all cases referred to, beyond the control and due diligence of the Owner, KARIMLOCK shall not compensate the User for lost profits or damages.
In the event of closure or suspension of the website for reasons beyond the parties’ action, the user will be promptly informed of the transfer of the service to a new domain, modifying only the provisions of this contract relating to the domain in which the website remains active.
It will be the User’s responsibility in any of the following cases:
- Placing a false or fraudulent order. If an order of this nature is deemed to have been placed, KARIMLOCK has the right to cancel it and inform the relevant authorities.
- Providing KARIMLOCK with the requested data truthfully and accurately. By providing their data, the User consents to its use if it is necessary to contact them. If the User fails to provide all necessary information, the order cannot be formalized. If the User detects any errors or outdated data, they must notify KARIMLOCK as soon as possible.
10. Communications
The User’s acceptance of these Conditions implies consent to carry out communications of any kind electronically (via email and notices or forms on the Website).
11. Intellectual and Industrial Property
The intellectual property rights of the content of the web pages, their graphic design, images, and codes are owned by Karim Rojas Lock, and therefore, their reproduction, distribution, public communication, transformation, or any other activity that may be carried out with the contents of the website is prohibited without the written consent of Karim Rojas Lock.
12. Security and Confidentiality
KARIMLOCK ensures security and confidentiality in all communications with the user. All online payment operations are carried out through a secure server, based on the SSL standard, which protects data against attempts of violation by third parties. The data from the purchasing process is stored in a database designed for this purpose.
KARIMLOCK also guarantees the protection and confidentiality of personal, payment, and any other type of data provided by the user in accordance with the provisions of the personal data protection regulations.
All data provided by the User will be included in an automated file created and maintained under the responsibility of the Owner for the purpose established in each data collection form or purchase form. In said form, it will be possible to accept or reject purposes and uses different from those necessary for the fulfillment of these Conditions.
The privacy policy contains all the information about the treatment of personal data.
In the event that the supplied data is associated with a purchase, Spanish legislation requires keeping them for at least five (5) years, so they cannot be deleted or rectified, although they can be blocked (canceled), even if the User requests it.
13. Applicable Law and Jurisdiction
These Conditions are subject to Spanish law.
In the event of any conflict or discrepancy in the interpretation or application of these general Conditions, KARIMLOCK and the User, with express waiver of any other jurisdiction that may correspond to them, submit to the Courts and Tribunals of the city of Barcelona, unless the applicable legal regulations on competent jurisdiction establish another jurisdiction as imperative.
In addition, every User residing in the European Union has the possibility to resort to the “Online Dispute Resolution” (ODR) Platform through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage